VoIP & Service Providers
In our "past lives", RiteTech's core
staff worked for two different phone companies, so we know
firsthand that doing VoIP
or a new phone system "right" often isn't as easy or straightforward
as it may seem. Sadly, there are a lot of
poor-quality VoIP, telephone, and Internet providers who like to
customers with low rates, who then offer poor service while locking
customers into contracts with large cancellation fees. RiteTech
takes the time to learn about your organization's specific needs up
front. We can sell and pre-configure a full
phone system using either high-quality VoIP and/or traditional phone
researching alternatives, here are some helpful questions to keep in
Does the competitor offer advanced features that can help business
and staff productivity, such as optional transcription of Voicemails
to e-mails or text (SMS) messages? Does the telephone provider
supply an on-site device to ensure Quality-of-Service, and automatic
rerouting of incoming calls in case of an on-site failure (e.g.
extended power outage, flood, etc.?). How easy (or costly) is it
to change providers or equipment brands if you are unhappy?
Can the provider promise prompt, local
support and responsiveness to issues?